Melstar as an organization, practices certain specific principles while building a relationship with its customers.

Quality of Account Management

The entire project management, delivery, resource pool, infrastructure and quality is aligned based on our understanding of the customer's needs through an Account Manager who works on a day to day basis with the customer.
The Account Manager understands and translates the customer's aspirations and expectations for Melstar and then co-ordinates everything with the entire Melstar team.

Quality of Resources

Success of any project or outsourcing contract is as good as the quality of resources deployed in the team.
While this area is most important, it is also one of the most difficult to manage. Melstar has specifically developed its practices and principles to manage it effectively.
A dedicated Resource Deployment Group (RDG) backed by technical, quality and HR teams work relentlessly to achieve the best possible results.
They specifically follow ISO9001:2000 practices as we feel this is much more appropriate for selecting resources.

Melstar has developed a matured practice in the area of knowledge transfer that always involves sending key team members onsite to work with the customer in the very early stages of an engagement.
These are the people who not only pick up application knowledge, but also pick up relationships, culture, and expectations and understand the critical factors that will affect the delivery when they come back to India.
A "mockup offshore center" concept has been developed to test the team offsite in the relevant geography before they move back to India.

Being in the people business, we have learnt that staff turnover is a reality of life and creates risks for an ongoing project; even the best of companies are not able to stop people from leaving projects midstream.
While we do everything humanly possible to retain them, we all know that one day they will go and we must be prepared for that.
A key aspect of our offering that reduces this risk and helps us to bring in quick replacement is Melstar's knowledge repository.

This helps our customers most and directly reduces costs and saves more and more money for our customers.
Many companies are focused on their top lines and are either slow and / or purposely do not move much work offshore since it substantially reduces their bill rates and revenues.
Melstar being a pure offshore driven company follows the practice to move as much work as possible and as safe as possible offshore.
This directly benefits the customer and therefore they can save more through partnering with Melstar.